1. TOUR DEPOSIT
a. Inbound : A maximum 50% of the tour fare per person must be paid as reservation fee/deposit. Balance or full payment must be made within 30 Days before the date of departure. Deposit may vary on any travel fair promotion.
b. A failure to comply with this requirement may result in the cancellation of reservation and forfeiture of deposit
c. Deposit amount may vary especially during travel fair like Matta Fair or any related travel fair and exhibition.
d. All tours are Ground Arrangement only which is private tour otherwise stated Group Tour/Group Trip Departure or Seat In Coach (SIC)
2. AMENDMENT CHARGES
a. For Free Independent Traveller (FIT) Tour Packages
i. Upon confirmation of the tour any subsequent change made to the reservation is subject to an amendment charge of RM50.00 per person per change.
ii. No change can be made within 8 working days before the date of departure.
iii. Changing the entire reservation constitutes a cancellation of the original reservation and is subject to cancellation charges as defined in the cancellation policy
b. For Group Tour Packages
i. Upon confirmation of the tour no changes can be made to the reservation within 14 days before the date of departure.
ii. However, any request from any member for any change to come back earlier or later than the group will be subject to the conditions of the respective airlines.
iii. Changing the entire reservation constitutes a cancellation of the original reservation.
3. CANCELLATION CHARGES FOR CANCELLATION MADE BY TOUR MEMBER
a. For FIT Tour Packages
i. All deposits payment during Travel Fair, Trade Fair and any travel related exhibition is non refundable
ii. all deposits are non refundable for any cancellation received (Subject to hotel and travel suppliers terms and conditions)
iii. if notice of the cancellation is received 30 days or less before the date of departure the following charges will apply (Subject to Hotel and travel supplier terms and condition):
iv. The respective airline's cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in clause 3.a
v. All cancellation on air tickets are subject to Airline Term and Conditions.
b. For Group Tour Packages
i. All deposits payment during Travel Fair, Trade Fair and any travel related exhibition is non-refundable.
ii. Cancellation of booking must be made in writing to avoid any misunderstanding. All deposits payment are non-refundable and subject to Hotel and travel supplier terms and conditions.
iii. If notice of the cancellation is received 45 days or less before the date of departure the following charges will apply:-
iv. If notice of the cancellation is received 44 days or less before the date of departure the following charges will apply (Subject to Hotel and ground supplier terms and condition):-
- Cancellation Received, Cancellation Charges Per Person
- The respective airline's cancellation policy on special promotional fare shall apply in addition to the cancellation charges as set out in clause 3.a.
4. CANCELLATION BY COMPANY
a. FIT Tour and Group Tour Packages
i. The company reserves the right to cancel the four due to any act of god, war, strike, riot or order from the Government of Malaysia which is beyond its control.
ii. The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable will be refunded to the passenger.
iii. In the event of a cancellation by the company due to insufficient passengers or inability to secure seats or accommodation, the company will refund the amount of money paid and also pay compensation as follows:
- Cancellation Received Cancellation Charges Per Person
5. TRAVEL DOCUMENTS
a. Tour Members' Responsibilities
A tour member must have: -
- An international passport or other recognized travel documents which should be valid for at least 6 months from the date of return to country of origin;
- The necessary visa and vaccination and health certificates as required by the various authorities of the countries to be visited.
b. Company's Responsibilities
The Company undertakes to: -
- Advise tour members on what documentation is required;
- Wherever possible, assist passengers in obtaining the necessary visa. However, the company cannot guarantee the approval of any visa application.
c. Relevant Fees and Charges
Service charges and visa fees levied shall be borne entirely by the tour members.
d. Rejection of Visa or Travel Documents
If for any reason, the application for visa or necessary exit permit is rejected, a refund of tour fare will be made less administrative fees.
e. Refusal Entry
The company shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if any tour member is refused entry or deported by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes, or whose behavior and activities are considered to be detrimental by a foreign government.
6. TOUR INFORMATION AND PRICES
a. Prices shown are current at the time of publication. Tour information and the price list from part of the brochure. The prices are subject to change due to increase in airfares, other transportation costs, hotel rates, exchange rates, government tax, etc. Therefore the company reserves the right to increase prices on condition that it informs the customers accordingly before the confirmation of the tour.
b. The company covenants for the following to be included in tour fare:
- Return air ticket, not including all airport taxes and whatever applicable taxes.
- Hotel accommodation, based on:
- The child tour fare as advertised is based on a child who is 2 years but not more than 12 years of age, sharing a twin room with two adults.
- All meals, sightseeing and other items as specified in the itinerary.
- All Sightseeing tours and transfer are based on sit-in-coach basis.
c. Items not included in the tour fare are:-
ii. food and beverage not regular menu;
iii. optional excursions;
iv. porterage at airport and hotels; and
v. all items of a personal nature.
7. REFUND OF UNUSED SERVICES
No refund or reduction will be made to any member in respect of airfare, accommodation, meals sightseeing tours, transport or any other services which are included in the tour fare out not utilized by the tour member due to personal reasons.
Free airline baggage allowance is provided by the airlines and the quantum and conditions may differ from one airline to another and from one airport authority to another. The same applies for hand-carried baggage aboard the aircraft. The travel agent will advise passengers on the conditions. Passengers are required to purchase adequate insurance coverage.
9. POSSIBLE CHANGES
a. Airlines schedules or local conditions may require sightseeing tours, hotels and route to be changed. Should this occur, the company shall make alternative arrangement subject to local conditions.
10. RIGHT TO REJECT
a. The company reserves the right to cancel or withdraw any itinerary, or any reservation made for a client or decline to accept or retain any person from being a tour member if he is likely to endanger the health or safety, or impair the comfort or enjoyment of others on the tour. The company reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. If any of such events, the company's sole liability shall be to refund to the tour member any moneys paid, less the amounts for services already utilized, and the administration and cancellation fees.
11. RESPONSIBILITY OF COMPANY
The Company and its associated agents shall be held responsible for services provided with regard to transportation, accommodation, entertainment and meals, as indicated in their brochures. The company shall be required to pay appropriate compensation as determined by the Commissioner of Tourism in cases where, after an investigation, the Commissioner is satisfied that the services provided were not as stated in the brochure and in the agreement.
AL-ILMI TRAVEL&TOURS SDN BHD and its associated agents act only as agents for the transportations companies, hotels contractors and other principals and all tickets, vouchers and contracts under which such transportation and other services are provided. They assumed no responsibility for injury; damage, accident, loss, delay or irregularities that may be caused to person or property and all booking are subject to the usual conditions of local ground operators.
12. TRAVEL INSURANCE
All tour members are encouraged to buy travel insurance to safeguard themselves against sickness, loss of money, cancellation, flight delays or lost baggage".
13. REMARK AND OTHERS
a. All fares are subject to change depends on carrier, local or ground supplier
b. All reservations are subject to room, seat and package availability.
c. No person other than AL-ILMI TRAVEL&TOURS SDN BHD in writing has the authority to vary, add, amplify or waive any description, representation, term or condition set forth. Each of these conditions, shall be several from the other and it any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect.
d. The right is reserved to alter or modify itineraries and hotel accommodation in any way necessary in the interest of tour members or due to circumstance over which the operators have no control.
e. The right is also reserved to cancel or withdraw at any time bookings made by or for the clients in which event, no liabilities whatsoever in respect of such cancellation of withdrawal shall fall upon the operators, save only that there shall be refunded to the clients the monies paid by him in respect of the booking so cancelled or withdrawn The transportation companies or firms shall be exempted from all liability in respect of any detention delay, loss, damage, sickness or injury by whomsoever caused and of whatever kind occurring of or to the passenger at any time when the passengers are not on board a carrier or conveyance used or operated by the transportation companies of firms.
f. All tours are FIT (Free Independent Traveler) which mean not join with other group of traveler which the Company has previously arranged all ground arrangement at destination in advance for use by individual travelers otherwise stated Group Tour or Group Trip Departure or Seat in Coach (SIC).
g. All Group Trip Departure/Group Tour are subject to changes depends on minimum number of tour member required otherwise Company will refund or change the Group Tour Date.
h. AL-ILMI TRAVEL&TOURS SDN BHD reserves the right to require any person to withdraw from the Group Tour if it is deemed that his act or conduct is offensive to or incompatible with the comfort of other passenger and AL-ILMI TRAVEL&TOURS sdn bhd shall be under no further liability to any such persons.
i. The Services made available by AL-ILMI TRAVEL&TOURS SDN BHD can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose or Customers agree to proceed with the booking. It is not possible to proceed with the booking process without this acceptance.
j. Customers undertake to fulfil the obligations contained within these General Terms and Conditions. The agreement between Customers and AL-ILMI TRAVEL&TOURS Sdn Bhd comes into force as soon as AL-ILMI TRAVEL&TOURS Sdn Bhd provides the Customer with the Booking Confirmation or an Invoice by email.
k. We try hard to make sure that our advertisements are kept up to date, but we do not guarantee that any of the Package Holidays we advertise will still be available at the time of booking. We will inform you as soon as possible after you place a booking if, for any reason, the Package Holiday you have sought to book is not available.
*All terms and conditions subject to change without prior notice
*Please contact us for further clarification